Privacy Policy

Basin Tint & Sound, operated by King Enterprises, Inc., is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact our business, or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you contact us, request information, schedule services, make a purchase, or otherwise interact with our business.

This information may include:

Name, phone number, and email address
Vehicle information, including make, model, and year
Appointment and service details
Purchase and transaction information
Messages, inquiries, and customer feedback
Website usage information, including IP address, browser type, and device information

We collect information that is reasonably necessary to provide our products, installation services, and customer support.

2. How We Use Your Information

Basin Tint & Sound may use collected information to:

Respond to questions and customer inquiries
Schedule and confirm appointments
Provide vehicle installation and related services
Communicate about service progress and vehicle pickup
Process purchases, invoices, and payments
Provide customer support and follow-up communications
Request feedback about completed services
Maintain and improve our website and customer experience
Comply with applicable legal and business obligations

We may also send promotional emails to customers who have subscribed to receive them. Customers may unsubscribe from marketing emails at any time.

3. Information Sharing

We do not sell customer personal information.

We may share information with trusted service providers when reasonably necessary to operate our business, including website hosting, payment processing, appointment management, and customer communications.

These providers may only use information as necessary to perform their services, subject to applicable agreements and legal requirements.

We may also disclose information when required by law or to protect our legal rights.

Mobile information and text messaging consent are subject to the additional restrictions outlined in the Text Messaging (SMS) section below.

4. Website Cookies and Analytics

Our website is hosted on the Wix platform and may use cookies and similar technologies to support website functionality, security, performance, and visitor experience.

Depending on the website features and integrations in use, cookies may collect information about browser settings, device types, and website interactions.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Security and Retention

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, and disclosure.

Information may be stored through our website hosting provider, business management systems, and authorized service providers.

We retain personal information only for as long as reasonably necessary for business operations, customer service, recordkeeping, or applicable legal obligations.

No electronic storage or transmission system can guarantee complete security.

6. Text Messaging (SMS)

If you give us your mobile number and agree to receive texts, Basin Tint & Sound will send you text messages about appointment confirmations and reminders, vehicle status and vehicle-ready notices, invoices, and review requests. You opt in verbally, in person at our counter or by phone. There is no online sign-up form.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or reply HELP for help. You can also call us at (575) 437-4242.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Full details are on our Text Message Program page at https://www.basintintandsound.com/text-message-program

7. Third-Party Websites

Our website may contain links to third-party websites, manufacturers, or service providers.

Basin Tint & Sound is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of any third-party websites they access.

8. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and recordkeeping requirements.

You may also opt out of promotional email communications using the unsubscribe instructions included in those messages.

For text messaging opt-out instructions, please refer to Section 6 of this policy.

9. Children's Privacy

Our website and services are intended for a general audience and are not specifically directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

Basin Tint & Sound may update this Privacy Policy periodically to reflect changes in our business practices, website features, or applicable requirements.

Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Basin Tint & Sound

King Enterprises, Inc.

315 N White Sands Blvd

Alamogordo, NM 88310

Phone: (575) 437-4242

Email: info@basintintandsound.com

Website: www.basintintandsound.com